Refund policy

Tell us within 24 hours of your first purchase that it is not working for you and we refund the full amount.

Open a ticket or message us on Telegram. We do not require a reason, a screenshot or a form.

The guarantee covers your first purchase. Renewals are covered separately, below.

It does not cover interruptions caused by events outside our control, as set out in the terms of service. A national internet shutdown, war, filtering, or a widespread power failure inside Iran is not a fault in the service and is not refundable.

It does not cover a third party service deciding to block or change its rules, and it does not cover a bank refusing your transaction for reasons of its own.

In those situations we do what we actually can: move you to a working node, and where the outage is long, extend your subscription at our discretion.

Crypto payments are returned to a wallet address you give us, in the same asset. Network fees and the exchange rate at the time of the refund are outside our control, so the amount you receive can differ slightly from what you paid.

You can also take the refund as wallet credit on your account, which lands instantly and is worth the full amount.

Beyond the guarantee window we do not refund unused time as a rule, but we do fix problems. A node that is genuinely down because of something we control is credited to your account.

A renewal bought by mistake within the last 48 hours is refunded in full, provided the new period has not been substantially used.