Privacy in everyday use
Protecting customer privacy is a core part of how we operate TTunnels. This policy explains the information used for accounts, payments, connectivity, security and support. The service operator identified in the footer is responsible for the personal information handled by TTunnels.
We do not sell personal information or use service activity to build advertising profiles. Privacy does not mean that no information is processed: operating access, preventing abuse and maintaining payment records require limited account and technical information.
No identity-document uploads
TTunnels does not operate a KYC or identity-document verification process for ordinary account registration and service use. We do not ask you to upload a passport, national identity card, selfie or proof-of-identity documents. Confirming your email proves control of the mailbox; it is not an identity-document check.
Your payment provider and the banks, portals or apps you access are independent organisations. They may require their own identity or account checks under their policies. Never send identity documents, banking passwords or one-time codes to TTunnels support.
Account and contact information
When you register, we use your email address to confirm access to that address and complete account creation. We then hold the account details needed to provide access, protect your login and communicate with you, including your email address, optional profile details, password hash and account preferences.
If registration is not completed, no customer account is created. Limited email-delivery and security records may still be processed to send messages, prevent abuse and investigate delivery problems. Email confirmation is an account-security step, not identity-document verification.
Order, service and support information
We keep order references, purchased terms, amounts, currencies, payment and refund status, provider references and payment metadata supplied by the checkout provider. Full card numbers and card security codes are handled by the payment provider, not stored by TTunnels.
Service operations may process connection identifiers, network addresses, connection and expiry times, traffic counters, device or flow state, and destination or site-lease information needed to route, secure and troubleshoot access. Support requests contain the messages and attachments you choose to send. Redact unrelated personal or financial details before uploading an attachment.
Why we use information
We use information to provide the service you purchase, confirm your email, manage access and expiry, send account and payment messages, resolve support requests, handle refunds and keep the platform reliable.
Where applicable data-protection law requires a legal basis, processing is based on performing our contract, legitimate interests in security and preventing misuse, compliance with legal and accounting obligations, or consent where a particular optional use requires it. Optional marketing is not a condition of receiving the service.
Providers and independent destinations
Necessary information is shared with providers that support payments, email delivery, hosting, infrastructure and security. A payment processor may process information as an independent controller under its own privacy notice. Information may also be disclosed when a valid legal obligation requires it or to investigate abuse and protect legitimate rights.
The destinations you visit operate under their own privacy policies. Their account records, identity checks and transaction information are not controlled by TTunnels. Service providers and infrastructure may be located in different countries; contact us for information about relevant providers and any applicable transfer safeguards.
Retention and deletion
Account information is retained while needed to operate your account and address support or security issues. Payment, refund and audit records may need to be kept longer for legal, accounting, fraud-prevention or dispute purposes. Operational records are retained for their service, troubleshooting and security purposes rather than as an advertising history.
When information is no longer needed, it is deleted or anonymised as appropriate. Deleted information may remain in protected backups until the applicable backup cycle expires. A deletion request does not require us to erase records that must lawfully be retained.
Your choices and privacy requests
Depending on the law that applies, you may request access, correction, deletion, restriction or portability of your personal information, object to certain processing or withdraw consent for consent-based uses. You may also complain to the relevant data-protection authority.
Contact support from your registered email or account to make a request. We may confirm control of the account before disclosing or changing its information; this is not a request for routine identity-document uploads. Explain your request without sending banking credentials or unrelated sensitive information.
Policy updates and contact
We update this policy when our practices or legal requirements change and publish the current date here. Where a change requires additional notice or consent, we follow the applicable requirements. For privacy questions, contact support using the contact details on this website.